Our fan Sam, is a typical family man wanting to enhance his future leads. He is thirtysomething and also married with two young kids. He copes with his family in leased lodging with the regional council selected real estate association. He works full time 9-5 with the neighborhood council as a HR police officer as well as is also a part-time mature trainee studying Business Administration 2 nights per week.
Sam mosts likely to virtually every residence video game and also around 5 away video games per period, however he is not a season ticket owner. He cant afford the one-off expense and also does not know regarding the budget plan payment terms. He usually meets a friend at a regional pub before house games, as he believes it is also expensive to drink and eat in the stadium.
Sam has a ‘Homeowners as well as Fans’ smart card issued by the local football club as part of a joint endeavor with the regional council. The card is a Football Club Membership Card with a closed handbag, a payment center that is only valid in the stadium and the club’s retail electrical outlets (a shut handbag had as well as run by or in support of the club can generate hundreds of countless extra pounds in additional revenue as well as performance gains).
The ‘Homeowners as well as Supporters’ smart card additionally permits repayment by Europay/ MasterCard/ Visa (EMV) and is Regional Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transportation Requirements Organisation (ITSO) compliant. This indicates that it can be used to gain access to council provided solutions and on regional transport. The card has also been developed and inscribed according to the emerging Standards for Smart Card Technology in Stadia.
MONDAY
Sam visit to the club’s web site and also checks the fixtures for the coming month. He makes a decision to purchase two tickets for tomorrow nights mug game, when he will take a buddy from work who has actually never been in the past. Sam merely enters his ‘Citizens and Supporters’ smart card number into the purchase screen. He chooses to pay for the ticket with the EMV repayment. Once the acquisition is total Sam examine his Commitment factors balance and also it has actually increased by 200 (100 per ticket) He selects the ‘print in the house’ option, prints both barcoded tickets and afterwards sets off for job.
The bus shows up. Sam gets on as well as presents his ‘Residents and Fans’ card, which shops his ITSO certified regular monthly bus ticket to the visitor.
At work Sam uses his ‘Homeowners and Fans’ smart card at the office building accessibility control viewers. This enables him to open up the primary entry door. Since the card also acts as Sam’s team pass it also has his image as well as offers him accessibility to his office and also other relevant locations in the structure. At lunch Sam is hectic so he chooses to eat at the team dining establishment. The majority of team have council issued cards for Accessibility ID as well as to pay for food however Sam’s can use his ‘Homeowners and Advocates’ card in all council personnel restaurants. Nevertheless, the e-purse used in council restaurants does not allow Sam to accru factors, unlike the other e-purse additionally on the card.
At 17:00 Sam leaves the office as well as takes a trip house on the bus again using his ‘Homeowners as well as Advocates’ card, which stores his ITSO certified monthly bus ticket.
Monday is among the two evenings a week that Sam participates in a part-time course held at the football club conference centre.
Sam drives to the arena and also offers his ‘Homeowners as well as Fans’ smart card to the auto parking barrier. This opens as the CRM system tells it that Sam is Examining tonite so is qualified to complimentary parking. Once the nights research is over Sam leaves the parking lot using the ‘Citizens and Advocates’ card to open the leave barrier.
When Sam obtains house he checks his Loyalty Points equilibrium again and also sees that he obtained 50 point for participating in college, as is part of a regional ‘Self Development’ program run by the council and sustained by neighborhood services.
Variety of uses of the ‘Citizens and also Fans’ card. (10 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card
Part 2 of 8
TUESDAY
Sam follows his typical routine making use of the ‘Locals as well as Supporters’ smart card on the bus and also to access his office complex. At lunch time he goes in to the public library as well as obtains a publication connecting to his Company Management course. He utilizes the self-service workdesk and also offers the ‘Homeowners and also Fans’ smart card to register the finance of guides, as the card likewise acts as a collection card.
Sam decides to go straight to the football club from the office and satisfies his buddy outside the arena. Sam becomes aware that he has actually neglected his ticket, however is not worried as he just goes to the club shop where they read his card as well as validate he was released with a legitimate ticket. They after that confirm the gain access to control system to accept the card. (In reality Sam did not need to do this as when he utilized the card to ID himself on the internet the previous day when acquiring the tickets, the card as well as the barcoded ticket were immediately included in the gain access to control system as valid for access for this game. The system nonetheless would just approve the first type i.e. card or ticket for entry, as soon as one type had actually been utilized the 2nd would be instantly rendered void this is for safety as well as profits protection functions.).
Sam’s buddy shows up and also they both enter the arena Sam with the ‘Citizens and also Fans’ smart card as well as his friend with his own barcoded ticket. In the stadium Sam as well as pal both get a beverage as well as something to consume. As Sam has the ‘Locals as well as Advocates’ smart card he goes straight to the cashless settlement queue which is shorter than the cash queue. To enhance take-up of the brand-new ‘Residents as well as Fans’ card there is a price cut on all items when paying with the pre pay e-purse. Sam pays making use of the shut e-purse as well as he is served quicker than his close friend that is paying with money. Sam additionally conserves money. Sam after that obtains a text message from the football club Events Team thanking him for entering the arena early and also offers him a BOGOFF (Buy One Obtain One Completely free) offer on the brand-new line in pasties from a local bakers if he uses his shut e-purse for settlement.
Sam and good friend watch the first fifty percent during which Sam tops up his e-purse on his ‘Homeowners and Advocates” smart card by sms message After that at half time he makes use of the BOGOFF deal.
After the match pal Sam utilizes his ‘Homeowners and also Advocates’ smart card for the bus trip home. In the house Sam checks his commitment account and also sees a total of 125 brand-new factors from his acquisitions as well as since he entered the arena early.
Variety of uses the ‘Homeowners and also Advocates’ card. (10 ).
Week in the Life of a Football Advocate with a Local’s Smart Card.
Component 3 of 8.
Wednesday.
Sam follows his normal routine right into job making use of the ‘Residents as well as Fans’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel smart watch home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.